Wednesday, September 02, 2009

Town House West Tenants Association Files Supplemental Complaint Against Stellar Management's New, Unfiled Conditions of Submetered Electric Service

Town House West Tenants Association filed a Petition with the PSC on July 15, 2009, seeking to halt submetering. The PSC Secretary deemed it to be an untimely rehearing petition, and referred the matter to the agency's Office of Consumer Services (OCS) to be handled as a complaint. See Town House West Tenants Ask PSC to Halt Submetering, PULP Network, July 21. 2009. The tenants association filed a motion to review the Secretary's referral of the case to OCS, pointing out facts that had arisen that justified a stay of submetering. See Town House West Tenants Association Interlocutory Appeal of Secretary's Referral of Stay Application to Office of Consumer Services, August 7, 2009, which has not been decided.

The landlord, represented by Harris Beach, a law firm joined by a former PSC Commissioner, has not served an answer to the July 15 petition, which is now deemed to be a complaint to be decided initially by OCS.

The landlord, Stellar Management, had started to charge tenants for submetered electric service. Recently, tenants were notified that the electric service bills they had received would now be regarded as mere "shadow" bills -- informational only -- and that they need not be paid. See Townhouse West Tenants Win Three-Month Reprieve from Submetering Charges, PULP Network, August 26, 2009.

Also, Stellar Management recently delivered to tenants new lease riders for electric service and new customer complaint procedures which had not previously been filed with and approved by the PSC. Today, PULP filed a Supplemental Complaint on behalf of the tenants' association with OCS pointing out continued serious deficiencies in the terms and conditions of submetered electric service.

For further information see PULP's web page on submetering.

No comments: